Refund policy

These policies are established on the principles of transparency, fairness, and justice (Adl) in trade, as taught by the Sunnah.

Refund and Return Policy (Khiyar al-Qabool & Khiyar al-Ay'b)

This policy honors the buyer's right to inspect the goods and the right to return defective items, extending the principles of fairness in commerce.

1. Initial Inspection: The 1-Day Check Warranty (Khiyar al-Qabool / Right of Acceptance)

This is an extension of the Islamic principle that the buyer has a right to accept the goods only after a thorough inspection, especially for technical or complex items.
Purpose: To check for initial manufacturing defects (Ay'b), incorrect product delivery, or physical damage sustained during shipping.
Duration: You must report any issue within 24 hours of the delivery time confirmed by the shipping carrier. This time is granted to ensure the product is in the promised condition.
Action for Defect: If the item is defective or incorrect, you must contact us immediately. Upon verification, we will cover the return shipping cost and offer a full refund or a swift replacement.

2. Non-Defective Returns (Iqālat / Mutual Cancellation)

The Prophet (PBUH) encouraged granting cancellations even when the transaction is binding: “He who accepts the cancellation of a sale from a Muslim, Allah will cancel his mistakes on the Day of Resurrection.” (Abu Dawud)

Eligibility: If a product is not defective but you simply change your mind, we offer the option for a return within 1 day of delivery, provided:
    1.  The item is unused, in its original, unopened packaging, and in resalable condition.
    2.  The Brand's seals, tags, and labels are intact.
       Procedure: In this case (change of mind):
       The refund will be issued minus the original and return shipping costs.
       A reasonable restocking fee 10% may be applied if significant labor is required to inspect or prepare the item for resale, to cover our operational costs, which must be fair and clearly communicated.

     3. Warranty for Branded Products (Tadamun / Shared Responsibility)

   Manufacturer’s Warranty: For all branded products, the long-term warranty is the responsibility of the original manufacturer (the Brand).
   Our Commitment: Beyond the initial 1-Day Check Warranty, we commit to facilitating your claim by providing necessary documentation (invoice, warranty card details) to ensure the Brand honors its commitment to you, as this is a fulfillment of the sales contract.

     4. Handling of Damages and Misuse

   Exclusions: Returns or refunds will not be granted for damage resulting from customer misuse, improper installation, negligence, or unauthorized modifications, as this violates the condition of a fair return.

For any return requests, please contact us at
📧 support@gadgetsgalaxy.pk
📱 WhatsApp: 0329-0707609

Our team will be happy to assist you!